FAQs

Whitebark Gear is a woman-owned sewing company nestled in Bozeman, MT. Specializing in crafting high-quality bags for bicycles and outdoor adventures, each piece is handmade with functionality and durability in mind.

One of the most common questions I get asked is about my materials. My designs feature industry-leading materials like Cordura, EcoPAK, YKK zippers, mil-spec nylon webbing, and more! I also strive to use upcycled, deadstock, and seconds quality materials whenever possible.

U.S.

Canada

Australia

United Kingdom

New Zealand

Belgium

Italy

Germany

France

Japan

Sweden

Switzerland

Don’t see your country? Send me an email and I’ll add it!

Customers outside the U.S. are responsible for any customs duties requested at the time of delivery by the shipping company.

"Shopping small truly has big impacts. When you buy from a small business, you support passionate owners, boost local economies, build vibrant communities, and minimize your environmental footprint.

But why outdoor gear? Because your gear needs to be functional and durable. It can make the difference between an epic day of adventure and a struggle fest. I understand. Shopping small and handmade doesn't mean sacrificing quality—in fact, it's quite the opposite! Every product I sew is carefully constructed with high-quality materials and designed for optimal functionality. Plus, I offer unique colors and custom options you won’t find from big brands. If you ever encounter any issues, just send me an email and I’ll respond ASAP.

To everyone who has supported my dream by purchasing my products, following on social media, telling your friends, or visiting me at markets—THANK YOU!"

I can offer refunds minus shipping fees on unused bags within 30 days of the delivery date. Send me an email for return instructions. Customer pays return shipping.

P.S. - Bikes can be funky (it’s why we love them!) and even a universal bag might not fit every bike. If you’re wondering if a certain bag will fit, feel free to send me a message with pic of your bike and we can chat.

I usually ship within 1-2 business days unless otherwise noted. Shipping times can vary from 3-5 days within the U.S. to 10+ days for international orders.

I do insure all packages, so if something gets lost in the mail, please let me know. Unfortunately this does not cover stolen packages.